FAQS

  •  I paid for 2 day shipping, but I have not received my order yet. How Come?

    Even through the shipping itself will be quick all orders can take anywhere from 2-4 business days to be prepped, baked and packaged prior to shipped. As a small business, it takes us a few days to bake each and every cookie fresh prior to shipping it out.

  • How long does shipping take?

    Shipping itself will depend on which option you purchase at checkout. We offer Priority Shipping and Express Shipping

  • How long do your cookies last during shipment?

    Our cookies have a shelf life of up to 10 days in transit due to their thiccness and freshness. Depending on the weather they can arrive a little melted, do not worry! Simply leave them in room temperature upon arrival and they’ll be good to go!

  • Can I pickup an order at your location?

    Unfortunately not! To keep things organized for our small business if you'd like to pickup from any of our Providence, RI locations simply come in and pick them out fresh out the oven!
  • Why are my cookies different sizes and shapes?

    All of our cookies are hand crafted before baking which can cause them to be slightly different sizes due to human error. All are always over a 5.5 oz each.

  • Why are my cookies taking longer to be delivered than normal?

    Every now and then, Shipping carriers can have delays due to a decrease in staff, trucking issues or simply misplacing your package. Unfortunately, these are out of our control. If you do not get your order after a full week after it’s been shipped, please contact cookies@feedthecheeks.com

  • What are the macros or nutrition facts for your products?

    We do not provide the nutrition facts for any our products. Why? Because each and every batch varies so much that the macros provided would be inaccurate and per the FDA, it is illegal to falsely claim nutritional content on any food.

  • Do you have Gluten Free products?

    We are working on some Gluten Free recipes for our store which will be announced on our social and email list soon! 

  • Do you ship over seas?

    We have shipped overseas to 10+ countries before but at the moment, we're only focused on our growth in the United States of America!

  • Can they be frozen?

    Absolutely! They can be frozen up to 3 months.

  • Can I preorder?

    Unless it’s a bulk order, unfortunately no. How our ordering works is that it is first come first serve. Once your order is placed than your order is in line and will be fulfilled once we get to it.

  • Where do you guys bake your product?

    We bake our product in our own ODA approved commercial bakery in Providence, RI.

  • Do you offer gift cards or coupons?

    Yes we do. Be sure to subscribe to our #CheekyClub list to get the latest promotions and offers!

  • Do you sell bulk orders for weddings, birthday parties, corporate events etc?

    We absolutely do! If looking for a bulk order of our cookies for you upcoming event click here!

  • What all comes with the Best Sellers Pack?

    The Best Sellers Pack comes with 6 cookies where you will get 2 Chocolate Chip Cookies, 2 Cookies & Cream, 1 Peanut Butter Chip and 1 Funfetti

  • When do you come out with new flavors?

    At the start of every month, we add some new “Monthly Flavor”.

  • Can I customize a box?

    Yes, when we provide the build your box option, you can select that and choose any 6 cookies of your choice that are available at that time.